L.L.Bean for Business Return Policy

L.L.Bean for Business Non-Personalized Product (including samples)

If you are not 100% satisfied with your purchase of non-personalized product, or if you are returning samples, you may return the product within one year of purchase for a refund (with proof of purchase). Please call or email us as indicated below for a pre-paid return label. Your refund will be deducted by $6.50 for return shipping. You may also choose to pay the return shipping up front and ship directly to us at: 

L.L.Bean for Business Returns
12 Lexington St.
Lewiston, ME 04240

L.L.Bean for Business Personalized Product

L.L.Bean for Business will only consider personalized items for return or exchange (with proof of purchase) that are defective due to materials or craftsmanship within one year of purchase. Personalized orders with incorrect sizes, excessive wear, items affected by accidents (including pet damage) are not covered by our return policy. Photos and/or return of the defective item(s) may be requested.

If you have product to return that is defective, please email or phone us. Our Account Representatives are ready to assist you from 8 a.m. to 5 p.m. EST, Monday to Friday. 

Email: businessresearch@llbean.com 

Phone: 800-832-1889

For all L.L.Bean for Business returns, we require proof of purchase to honor a refund or exchange.

Returns take approximately 2-3 weeks to process, and you will receive an email from our Returns Department once your return has been processed.

Gift Returns

If you are the recipient of a gift that was purchased through L.L.Bean for Business, please contact and work with the buyer or company that gave you the gift to request a return or exchange.  We are happy to accept non-personalized or defective personalized gift returns within one year of purchase when the buyer of your item provides proof of purchase and the above guidelines in the Returns Policy are followed.